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Support Technical Lead (Cloud Team)

e-Core // quinta, 24/11/2016 10:49

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When Atlassian Customers such as NASA, LinkedIn and Facebook need a solution, you, as a Support Technical Lead, will be responsible for providing the technical solution aiming for the greatest customer satisfaction. Investigative spirit, logic and technical capabilities are essential tools for success.
 
Support Technical Lead are experts in solving problems, are great on explaining complex issues in a simple manner, are great on sharing knowledge within the team, are references in the team, are responsible for the development of peers, are motivated and actively participate in community forums, as well as in the product knowledge base.
 
As Support Technical Lead you're very good at:

  • Team work
  • Handling customer issues
  • Helping People
  • Analysing and Solving problems (tough ones)
  • Sharing knowledge
  • Written and spoken English (advanced level)

 
As a Support Technical Lead you know:

  • Computer Networks
  • Databases
  • Application Servers


We consider Extras:

  • Agile Methods
  • Familiarity with SaaS environment

 
Get to know our work environment in a 4 minute video.
 
Location:

Porto Alegre - RS - Brazil